Payment Policy 
Payment in full must accompany all orders. Payments on this website can only be made by credit card.  Orders without payment or where the credit card has been declined will not be processed.  Charges incurred at the show site must be paid by onsite personnel or will be applied to credit card on file.  Any additional charges, incurred during the course of the event, not totaled on this form (i.e. extra furniture rentals, incorrect labor estimate, additional drayage weights, etc.) will be charged to the credit card on file.  Freight shipments are weighed on arrival material handling fess will be corrected and billed accordingly. Services will not be rendered until payment has been received in full.  Unpaid balances will have finance, late and service charges applied.

 Cancellation Policy 
No credits or refunds are allowed for equipment ordered but not used at the show.  Refunds may be available if order is canceled two business days prior to the date that Exhibit Services begins show setup.  Show setup times vary depending on the event and may be several days in advanced of the exhibitor setup date.  Please contact Exhibit Services to confirm last date of cancellation.  Refunds will be offered at the sole discretion of Exhibit Services.  Specialty items and registration fees are non-refundable. Exhibit Services will determine what constitutes a specialty item.   Any disputes about services or equipment must be handled at the show site before completion of the event.  We will not issue refunds under any circumstances for any issue that was not brought to the attention of Exhibit Services service desk personnel during the course of the event.

 Freight Handling
 Exhibit Services is the exclusive material handling contractor.  All freight shipped in for booths will be charged material handling fees.  This includes freight shipped to the advanced warehouse and freight received at show site.   Collect shipments will be refused.  This includes international shipments where duties & customs taxes are due.  International shipments should be sent free domicile or delivered duty paid.  Please be aware of freight shipment deadlines.  Late fees will apply to shipments received after the freight deadline.  Delivery of late shipments to show site can not be guaranteed. 

 Exhibitors are not allowed to unload commercial freight vehicles nor use an form of material handling equipment (pallet jacks, dollies, forklifts, etc.)

 Limitations of Liability
ES and its subcontractors shall not be responsible for damage to uncrated materials; materials that are improperly packed, glass breakage, or concealed damage. ES will also not be responsible for damage to shipments that are received without a proper bill of lading to note damage or piece count on incoming shipment.

ES and its subcontractors are not and cannot be liable for loss, theft, or disappearance of exhibitor’s materials after such materials have been delivered to exhibitor’s booth. Relative to inbound shipments, there may be a lapse of time between the delivery of shipments to the applicable booth by ES and its subcontractors, and the arrival of exhibitor’s representative at the booth. During such time the shipments will be left unattended in booth. ES and its subcontractors shall not be responsible for any loss or damage that may occur during such period.

Similarly, ES and its subcontractors cannot be liable for loss, theft, or disappearance of materials before they are picked up from exhibitor’s booth for reloading after the show. All bills of lading covering outgoing shipments that are given to ES by exhibitors will be checked at time of actual pick up from booth and corrections made where discrepancies occur. Relative to outbound shipments, there may be a lapse of time between the completion of packing and the picking up of materials for loading onto outbound carriers. During such time the shipments will be left unattended in booth. ES and its subcontractors shall not be responsible for any loss or damage that may occur during such period. ES and its subcontractors will adjust the quantities of items on any bill of lading submitted to ES or its subcontractors to conform to the actual count of items in the booth at the time of pick up.

ES shall not be responsible for any loss, damage, or delay due to strikes, lockouts, or work stoppages of any kind, or to any causes out of its control. ES and its subcontractors cannot be responsible for ordinary wear and tear in handling of equipment, nor for loss or damage due to fire, theft, windstorm, water, vandalism, acts of God, mysterious disappearance or causes beyond its control. 

ES’ liability shall be limited to the physical loss or damage to the specific article which was lost or damaged and in any event ES maximum liability shall be limited to $.30 per pound per article with maximum liability of $50.00 per item, or $1,000.00 per shipment, which ever is less.

ES shall not be liable to any extent whatsoever for actual, potential, or assumed loss of profits or revenues, or for any collateral costs, which may result from any loss or damage to exhibitors materials which may make it impossible or impractical to exhibit it.

Claims for loss or damage must be submitted to ES prior to close of show. No suit or action shall be brought against ES more than one year after accrual of action.

ES is not an insurer that insurance, if any, should be obtained by exhibitor. All risk riders should be obtained from your insurance representative for your materials from your warehouse, in transit, and back to your warehouse.

The consignment of a shipment to ES by an exhibitor or by any shipper to or on behalf of the exhibitor shall be construed as acceptance by the exhibitor (and\or the shipper) of the terms set forth.

Empty container labels are available at the ES service desk. Affixing and filling out the labels is the sole responsibility of the exhibitor or the exhibitors’ representative. Existing labels should be removed. ES is not responsible for removal of empty containers with old empty labels, wrong information on labels, or materials stored in containers with empty labels.

ES’ liability shall be limited to any loss or damage, which results solely from ES’ negligence in the actual physical handling of items comprising our shipments and not for any other type of loss, or damage. ES will provide its services as our agent, and not as bailee, or shipper. If any employee of ES shall sign a delivery receipt, bill of lading, or other documents, we agree ES will do so as our agent, and we accept responsibility therefore.

In order to expedite removal of materials and equipment, ES will have the authority to change exhibitor-designated carriers if such carriers fail to pick up in time to vacate the building. In the event such actions are necessary, no liability of any nature shall attach to Exhibit Management or Exhibit Services.  Exhibitor materials remaining after move-out hours without forwarding instructions will be sent to the permanent address of the exhibitor, or of its agent, freight collect. In any event ES will not be liable for exhibit materials abandoned at the exhibit site.